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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Aaron Acosta

October 22, 2026

5 out of 5 rating by Aaron Acosta
"Our family has been with State Farm for more than 40 years. I started with Tom's father and now Tom has taken over many years ago and have no plans to move from them. Tom, Sandra and Myrna are great to work with. You cannot ask for a better group of people to help with all your insurance needs."
We responded:
"Wow, thank you for the 5-star review, Aaron! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Irma Esparza

October 21, 2026

5 out of 5 rating by Irma Esparza
"Great customer service"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our El Paso insurance team. "
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Ashley Lujan

October 20, 2026

5 out of 5 rating by Ashley Lujan
"I highly recommend this insurance company for both car insurance and life insurance. Their team is helpful, knowledgeable, and dedicated to making the insurance process easy and stress-free. Overall, I’m very satisfied with the service and would definitely recommend them to anyone looking for reliable and trustworthy insurance coverage. They offer great coverage, professional customer service, and peace of mind knowing that you and your loved ones are protected."
We responded:
"Ashley, thank you for the fantastic review! We’re always here to support you with your insurance needs in El Paso. "
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Ricardo Zamora

October 20, 2026

5 out of 5 rating by Ricardo Zamora
"Excellent service! Been a customer for many years and many more to come!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in El Paso to know you had such a great experience with us. "
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Fernando Renteria

October 14, 2026

5 out of 5 rating by Fernando Renteria
"I've been going to them for years and they always deliver top-notch service and are so kind. Highly recommended!"
We responded:
"Fernando, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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oscar Delao

October 8, 2026

5 out of 5 rating by oscar Delao
"Mrs Ohera was awesome so easy to talk to like if she was a friend thank you very much mirna"
We responded:
"Thanks so much for the amazing review, oscar! We really appreciate your support here in El Paso. Just reach out anytime if you need us - we’re here for you. "
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mrob75

September 26, 2026

5 out of 5 rating by mrob75
"Our family has been with State Farm for years now; both for car and home insurance. We literally consider Tom and Sandra Heinlein an extension of our family…They have always been just a phone call away…Always ready to help!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our El Paso insurance team. "
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Sylvia McKillip

September 22, 2026

5 out of 5 rating by Sylvia McKillip
"Courtesy counts and it is evident that this office offers it every opportunity."
We responded:
"Thank you so much Sylvia for your review! We are so happy to hear that you are satisfied with the service our office provides. We value your business and are here to help any time.
"
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Nancy Vizcarra

September 21, 2026

5 out of 5 rating by Nancy Vizcarra
"I’m very pleased with Mirna ‘s service, she is helpful and explains everything that we need to know in a clear way, kind and respectful."
We responded:
"Nancy- thank you for the amazing 5-star review! It means a lot to our team here in El Paso to know you had such a great experience with us. "
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A L

September 21, 2026

5 out of 5 rating by A L
"Excellent and friendly customer service!
I would highly recommend!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Tom Heinlein’s team. "
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Willie

September 17, 2026

5 out of 5 rating by Willie
"Ever since i moved over to state farm i have been 100% plus satisfied. they have been awesome people with awesome service. my parents were with them for so many years and happy and now i know why. I moved my vechicles and now my homeowners insurance and the savings have been tremendous compared to what i was paying. My only regret is not making the move alot sooner. The staff there is awesome and they treat you with respect and like family. Mryna Tom and Sandra are all friendly and helpful. They go beyond in helping you at all times and are very courteous. Ive known them since they took care of my parents insurances and Im glad i was able to meet them. My only regret is not joining them back then when i met them. Best insurance experience ive ever had"
We responded:
"Willie, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Esther Gallardo

September 16, 2026

5 out of 5 rating by Esther Gallardo
"Mryna did an exceptional service and extremely reasonable prices to help me."
We responded:
"Thank you so much for the 5 stars, Esther! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Esther Burnham

August 14, 2026

5 out of 5 rating by Esther Burnham
"I have been a loyal State Farm customer for many years, and Tom Heinlein and his team have been consistently supportive and knowledgeable. Tom, Sandra, and Mirna are always friendly and professional and have our best interests in mind. I’m highly satisfied with their customer service and enthusiastically recommend them!"
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Sandra Torres

August 11, 2026

5 out of 5 rating by Sandra Torres
"Mirna always provides the best customer service."
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Dawn Holguin

July 24, 2026

5 out of 5 rating by Dawn Holguin
"I was with State Farm for over a decade and then left. Today I came back to State Farm after 7 years. Best decision EVER. Extremely affordable prices especially with a teen driver. All of them are so kind and helpful! God Bless"
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Michelle Montoya

July 21, 2026

5 out of 5 rating by Michelle Montoya
"We have been customers of State Farm with Tom and his team for over 12 years. Extremely knowledgeable and professional, while maintaining a friendly relationship that doesn’t make you feel like a transaction but, family. Myrna has endless patience with our tons of questions and constant needs based on our changing seasons of life. For all of your insurance needs, this is where you need to go!"
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Flor Vazquez

July 17, 2026

5 out of 5 rating by Flor Vazquez
"Estoy muy contenta con todo el servicio y atención al cliente. Gracias!"
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Bessie Phillips

July 15, 2026

5 out of 5 rating by Bessie Phillips
"Mirna was very helpful. Very courteous. Thanks"
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Bill Pinales

July 15, 2026

5 out of 5 rating by Bill Pinales
"Servicio atento vengan aqui para El mejor servicio! Attencion al cliente es superior!"
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Sheila Dwyer

July 2, 2026

5 out of 5 rating by Sheila Dwyer
"Tom and Sandra Heinlein, and Mirna gave their utmost attention to us. Mirna researched and was able to give us a great quote on the phone , that remained the same when we got to the office. ( unusual) Joining State Farm insurance felt like joining a family. We went home truly feeling that a weight was off of our shoulders. We highly recommend the Heinlein State Farm group !"
We responded:
"Thank you, Sheila, for your wonderful review. We truly appreciate your business. We try to provide the excellent service that you deserve and are so happy that you had a great experience. We are so happy to welcome you into our family! "
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Margarita Villalobos

June 17, 2026

5 out of 5 rating by Margarita Villalobos
"I'm very happy with this office of State Farm of Tom Heinleon the best service along with their office manager. Thanks to everyone."
We responded:
"Thank you so much for your review and for trusting us with your insurance needs. We are always here to help!"
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l anderson

June 12, 2026

5 out of 5 rating by l anderson
"Mirna was very helpful for my first experience highly recommend coming"
We responded:
"Thank you for your kind review. We are happy to hear that you enjoyed your experience with us. We are always here to help!"
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Aidee Ruiz O'

June 12, 2026

5 out of 5 rating by Aidee Ruiz O'
"Excelente servicio, la atención muy buena y se resuelve todo con rapidez y con calidad al servicio al cliente"
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JENNIFER ARMENDARIZ

August 21, 2025

5 out of 5 rating by JENNIFER ARMENDARIZ
"I love my agent and his team. Such good and professional people, I recommend them to everyone! Truly blessed to have had them as agents for over 15 years!"
We responded:
"Thank you, Jennifer, for your amazing review. We appreciate your business and are here to help you in any way we can!"
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Stephanie Ortiz

June 17, 2025

5 out of 5 rating by Stephanie Ortiz
"We recently traded in one of our vehicles and Mirna was a great help as always. Everyone at the office is always very helpful and super friendly. Highly recommend.
We’ve been with State Farm for a while and have our homeowners insurance as well as our vehicles. We are very satisfied with the service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."